🔍 How to Choose the Right House Clearance Company: 8 Things to Check Before You Book

Choosing a house clearance company isn’t just about finding the cheapest quote—it’s about trusting a team with your property, possessions, and peace of mind. Whether you're clearing a family home, managing a probate property, or just doing a major declutter, picking the right company makes all the difference.

Here’s a step-by-step guide to help you research and choose the right house clearance company in your area.

1. ✅ Check They’re a Licensed Waste Carrier

This is non-negotiable. In the UK, any business that removes waste must be registered with the Environment Agency. If not, your waste could be fly-tipped—and you could be held legally responsible.

👉 Ask for their waste carrier license number or check it yourself - Environment Agency Waste Register

2. 📲 Read Independent Reviews

Look for reviews on Google, Trustpilot, Checkatrade, or Yell—not just the testimonials posted on the company’s own site.

✔️ Look for:

• Consistent 4–5 star ratings

• Mentions of professionalism, punctuality, and respect

• How they handled difficult or sensitive clearances (e.g., bereavement)

  
  

3. 🗣️ Ask About Their Disposal Process

A good clearance company won’t just “chuck it in a van.” They should be able to explain:

• How they recycle or donate items

• What percentage of items avoid landfill

• Where your waste actually ends up

4. 🪪 Look for Insurance and Liability Cover

Things can go wrong during clearances—especially with heavy lifting, awkward staircases, or large appliances. Make sure your company has:

• Public liability insurance

• Employer’s liability insurance (if they have staff)

This protects you and your property from potential damages.

5. 💷 Get a Clear, Written Quote

Avoid vague estimates over the phone. A reputable company will:

• Offer a free, no-obligation site visit or photo quote

• Send a written quote detailing what’s included

• Confirm whether VAT, disposal fees, or extras are covered

⚠️ Be wary of firms that ask for full payment upfront or have no fixed pricing structure.

6. 🧍 Gauge Their Customer Service

Your first contact says a lot. Do they:

• Respond quickly?

• Sound professional and friendly?

• Answer your questions thoroughly?

Trust your instincts—if they’re hard to reach before the job, they’ll likely be harder to deal with if anything goes wrong.

7. 🧰 Check What Services They Offer

Some companies only offer basic clearance. Others (like us!) offer:

• Cleaning after clearance

• Garden or garage clearance

• Office or commercial services

• Probate and bereavement support

Choose a company that meets your full set of needs, not just one part of the job.

8. 🏠 See If They’re Local

Local businesses often:

• Have faster availability

• Offer better prices due to lower travel costs

• Know local waste disposal rules and donation centers

Supporting a local clearance company also supports your community.